Refund policy

  1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at triopremiumjewelers@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return or exchange.
  2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a prepaid shipping label.

Return shipping on items that are being returned or exchanged for other reasons will be paid for by the customer. 

  1. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, and Custom Products are not eligible for return/exchange. We reserve the right to refuse any returns/exchanges, at management's discretion. 
  2. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
  3. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment (minus shipping and handling fees unless otherwise stated). If the original form of payment is unavailable, store credit may be issued.

If you have any questions about this return policy, please contact us.

Warranty 

Trio Warranty Coverage 

All jewelry comes standard with a 2-year warranty. This warranty covers defects in material or workmanship two years from the date of purchase. A dated invoice or order number must be included to show proof of warranty period. Please note, the warranty does not cover damage resulting from improper handling, lack of care, accidents, or normal wear and tear. 

Obtaining Warranty Service

For specific instructions about how to obtain warranty coverage, or if you have questions about your warranty period, please contact us.